Returns & Exchanges

At Frontiers Music Srl, we want you to be completely satisfied with your purchase. If you receive a defective item or change your mind, you can return your products within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and details about the product you would like to return to receive a Return Authorization.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring that vinyl records, CDs, and merchandise are protected from damage during transit.

• 3.
  Ship the Item

  Affix the provided return label or address the package to our warehouse facility and drop it off at your nearest authorized carrier location.

• 4.
  Receive Refund or Exchange

  Once our team inspects the returned goods, we will process your refund to the original payment method or ship out your replacement item within 5-7 business days.